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Terms & Conditions

Terms & Conditions


By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.  


Not intended for  Minors

This Site is not intended for or directed to persons who are minors (typically persons under the age of 21, depending on where you live).  By registering with this Site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (21 years of age or older in most jurisdictions) and that any information you provide to us is not inaccurate, deceptive or misleading.


We will not sell nicotine or nicotine related products to anyone who is not of legal age to purchase and use tobacco or nicotine products under applicable law. We cannot be held responsible for minors purchasing nicotine or nicotine related products with a parent or guardian’s credit card. By placing your order for nicotine or a nicotine related product you are confirming that you are of legal age to purchase and use nicotine products in the state, country or territory where you are based. We may restrict the purchase of nicotine related products in your area.

Do Not access this site If you have are a non-smoker, have any health conditions, an allergy or sensitivity to nicotine or any combination of inhalants, or if you are pregnant or breastfeeding, please check with your doctor before using any products containing nicotine. Discontinue use and consult a physician if you experience symptoms of nicotine misuse such as nausea, vomiting, dizziness, diarrhea, weakness or rapid heartbeat. Nicotine is nicotine a chemical known to the state of California to cause birth defects or other reproductive harm. This product is not marketed for use as a smoking cessation product and is not intended for use by non-smokers or minors under the age of 21 years.  

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with  you must be over 21 years of age or older and possess a valid credit or debit card issued by a bank acceptable to us. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be  or may in some cases be a third party. Where a contract is made with a third party is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

Return Policy

All sales are final. Returns are subject to the terms and conditions of our return and warranty policy. Defective consumable products may be returned for exchange. contact support at 866-899-4049 or email us at support@ovaleusa for return instructions. e-liquids may not be returned for any reason. In accordance with strict Quality Control guidelines, returned e-liquid could never be re-used for any purpose, so will not be accepted.

Pricing and Availability

We try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price or availability of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price, changing it or cancelling it. If we are unable to contact you we will treat the order as cancelled after a reasonable amount of time. If you cancel and you have already paid for the goods, you will receive a full refund.


Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Failed transactions -Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. Particularly with debit cards, fund are held (by your bank) when a transaction is attempted. It may take several days for those funds to be released back to your account in the case of a failed transaction. Please be sure all information is exactly as it appears on your bank statement to avoid held funds.


We collect and remit sales tax from our customers located in certain state and local jurisdictions, including those jurisdictions where the product delivered is taxable and where we maintain a physical presence. We determine your local taxing jurisdiction based on the billing address that you list in your account.

You agree to be responsible for and to pay any sales, personal property, use, VAT, excise, withholding, or any other taxes that may be imposed, based on this Agreement, use or possession of the Site or the Products or your products or services (except for taxes based on net income payable by us).

Signature Confirmation

We reserve the right to require signature confirmation at our sole discretion. In practice this will likely include but is not limited to any orders over $100 or addresses where delivery has been a problem in the past or is suspected to be a problem. You may request that your order be mailed without signature confirmation. To request that an order be sent without signature confirmation, state your request in the comments of your order. Ovale can not be held responsible financially or otherwise for orders not received for any reason if signature confirmation has been waived. The customer takes full responsibility for orders lost, stolen, or otherwise not received


Customers are responsible for all shipping costs associated with their order. We do not refund shipping costs for any reason

In some cases when a package is returned to us unopened by the Post Office we may be willing to refund the cost of the order itself, however this is at our discretion and does not imply any obligation to do so. In all cases, we will not refund the cost of shipping. Shipping cost is the sole responsibility of the customer.

Ovale is not responsible for lost or stolen packages. If you did not receive a package that is marked as delivered, it is your responsibility to resolve this issue with the post office. Lost or stolen packages are very frustrating and we will do our best to help you resolve the problem. Please understand though that this is completely beyond our control and does require you contact the post office for assistance.


If you placed an order on that you wish to change or cancel, please contact Customer Service at 866-899-4049 from 9am-4pm EST Mon-Fri. or by emailing  We cannot cancel or change your order once it has shipped. You can return the order unopened to Once we receive the order order, we can change or refund the cost of the product, shipping and handling will not be refunded. Shipping cost is the sole responsibility of the customer.


We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

Privacy Policy

Review our privacy policy, which sets out how we will use your information, can be found under Privacy policy section. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


Ovale has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ovale of the site. Use of any such linked web site is at the user's own risk. Site Terms of Use Modifications Ovale may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


All content included in or made available on, such as text, graphics, logos, button icons, images and  video clips are the property of Ovale LLC or its content suppliers and protected by United States and international copyright laws.


You agree to indemnify, defend and hold harmless, its officers, managers, employees, consultants, agents, suppliers and affiliates, harmless from any and against any claims, actions or demands, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service

Variation  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


These Terms and Conditions of Use are governed by the laws of the State of Florida, without respect to any conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.


The materials appearing on Ovale's web site could include technical, typographical, or photographic errors. Ovale does not warrant that any of the materials on its web site are accurate, complete, or current. Ovale may make changes to the materials contained on its web site at any time without notice. Ovale does not, however, make any commitment

If you have a question about the Site, or about the Terms & Conditions Policy, please contact us at 866 - 899-4049  or by email: