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Store Guide

Welcome to OVALE USA online store shopping guide. In this section, you will learn how to set up your membership, order products ,
how to pay for your purchases and find out about delivery.

 

My Account Information
1) How do I create my account ?
  • Select the "create an account" link at the top of Ovale USA online store.
  • Enter your personal details, Company detail, your address, contact information and your password.
  • After filling in the required membership information, click the continue button.
  • Your account has been created will appear on your screen.
2) How do I update my account information ?
  • Sign in to your account.
  • Click "My Account" at the top of the website. It will take you to your account information page.
  • Click "Edit your account information".
  • Make your desired changes and click continue.
3) How do I change my password ?
  • Log into your account.
  • Click "My Account" at the top of the website. It will take you to your account information.
  • Under My Account you will see "Change your password".
  • Click Change your password and it will take you to Your Password screen.
  • Put in your new password and confirm password then press the continue button.
4) I forgot my password, How can I get it again ?
  • Click on the log in page.
  • Click on the password forgotten link.
  • It will take you to the I've forgotten my password page.
  • Enter your email address and click the continue button.
  • An email will be sent to your mailbox with a new password.
  • You can sign in to your account with the new password.
  • If you want to change this password, follow instructions for changing password.

 

 

How to place order / Payment / Delivery
How to place order into the shopping cart
  • Select the product you wish to purchase by clicking "Add to Cart."
  • You will see the product in your shopping cart.
  • Click "Checkout" when you are ready to order.
  • If you are not a member, you will be asked to create an account.
  • If you are already a member, you will be asked to sign in.
Check your delivery information.
Confirm your delivery address. You can choose the address currently in your address book, or click change address to add a different delivery address. Select mailing method. Currently we use USPS Priority or First Class mail. You can add comments or special instruction about your order. Click the continue button, you will be taken to the Payment information page. Check the billing address for your credit card or checking account. If it is not correct, click change address to input the correct address.
Choose Payment methods.
We currently accept Credit card from Visa, MasterCard, Discover and American Express. We also accept checks. They are processed by Greenbyphone. All checks are cleared at 10 am the next business day.
Click the continue button, you will be taken to the confirm order information page.
Make sure the delivery address, billing information and the products you ordered are correct.You can change any information at this time by clicking on the edit link.
Click the confirm order button to complete the process.
An email with your order information will be sent to you.

* Your order should arrive within 5 to 8 days. If your order doesn't arrive within a reasonable time period, please contact Ovale to check the status of your order.

 

 

Return & Refund Policy
We are dedicated to making sure you are satisfied with your purchase. We will accept returns for exchanges on items purchased directly from Ovale online store. Please note that this policy may not reflect the policies of our authorized 3rd-party retailers. Because of the hygienic nature of most our products, we cannot issue a refund for items that have been open or used. You can return items for exchange if they are not functioning well within 60 days of your product's shipping date. The only exceptions are the Tawa Items, they cannot be returned for any reason after 24 hours from the date of purchase.
  • Ovale offers a 60 day warranty on any defective Products to be exchanged. TAWA parts have a 24 hour warranty and therefore cannot be returned for any reason after 24 hours from the date of purchase.
  • All Shipping back to Ovale is paid for by the customer.
  • Some products cannot be returned for hygienic reason. All unauthorized returned products will be refused and shipped back to the sender.
  • If your return is not due to our error, we will deduct the shipping costs from your refund.
  • Consumables like eliquids are not returnable if the factory seal has been broken.
  • Products can only be returned for exchange. No refunds will be made.
  • If you did not receive all of the products ordered or the quantity ordered, please contact our customer service department by e-mail. All claims must be made within 7 days after receipt of shipment.
  • Tawa atomizers cannot be returned for exchange except within the first 24 hours after purchased.
Some products are not returnable under any circumstances - please see the important exceptions outlined below.
  • Used products. For hygienic reasons, we cannot accept any products that have been used.
  • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
  • Products with order NUMBERs which do not match order NUMBER on the invoice.
  • Any products with dents, scratches, defacement or signs of abuse.

 

 

Web Site Terms and Conditions of Use
Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

BY ENTERING THIS SITE YOU HEREBY AFFIRM AND WARRANT THAT YOU ARE EIGHTEEN 18 YEARS OLD OR OLDER.

*Product Contains Nicotine* Please observe all Local, State, and Federal Laws.
Revisions
The materials appearing on Ovale's web site could include technical, typographical, or photographic errors. Ovale does not warrant that any of the materials on its web site are accurate, complete, or current. Ovale may make changes to the materials contained on its web site at any time without notice. Ovale does not, however, make any commitment to update the materials
Warranty and Return Policy
All sales are final. Limited warranty applies to manufacturing defects only.
By placing an order you agree that you have fully read, understand, and agree to adhere to our Warranty and Return Policy.
Links
Ovale has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ovale of the site. Use of any such linked web site is at the user's own risk. Site Terms of Use Modifications Ovale may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
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