General

+ What is an electronic cigarette?

An electronic cigarette is an alternative to the traditional cigarette. It uses a heating element to change flavored liquids containing nicotine, if you choose, into a vapor which can be inhaled like a regular cigarette. It is composed of a battery, an atomizer or cartridge for liquid, and an atomizer head to heat the liquid.

+ Why am I getting a burnt taste?

If you only get the burnt taste every once in a while or on start up it may be due to a dry atomizer. When this happens inhale on the device without pressing the button for a few times ( this brings fresh liquid into the atomizer without burning it ), afterwards use as one normally would once by pressing the button when inhaling( this clears the excess liquid from the atomizer ) , then repeat these steps a few times ( repeating helps to clear out the burnt residue ). If this fails then it may need to be cleaned or replaced. See our cleaning instructions in the below category.

+ I have not received my order?

We ship orders out as quickly as possible. Most orders are shipped within hours of being placed. Once we have marked your order as shipped, please allow 3-5 business days (though it is usually quicker) to receive it for domestic orders. If you still have not received your order please check the tracking number to ensure that the post office has attempted delivery. If the tracking information shows that your package was delivered but you did not receive it, double check that the address is correct. If it is, you will need to inquire at your local post office or call 1-800-ask-usps to initiate an investigation. Please understand that lost or stolen packages are beyond our control and represent an issue between you and the post office. We will do everything to we can to help resolve the issue but you will need to contact the post office for their assistance as well.

 

 

Atomizers

faq3auto.png

+ What is an atomizer?

An atomizer is the heating element in an electronic cigarette. It’s used to change liquids into vapor. It has tiny filaments similar to the filament in a light bulb. When activated the filament heats up and any liquid in the chamber is changed into vapor. This vapor can then be inhaled and exhaled like the smoke in a traditional cigarette.

+ What is 'priming' the atomizer?

Instructions before use:
Atomizers that are packaged dry (with no PG) need to be primed before use to avoid burning. When installing a new atomizer simply place 3-4 drops of eLiquid on the tip of the cotton. The drops will absorb into the wick and the atomizer is ready for use.

+ How long does an atomizer last?

Like a light bulb, the filament in the atomizer will eventually fail. The life of an atomizer depends on how much it is used. On average, an atomizer will last for a few weeks to a couple months. If a person is a heavy vaper, the life cycle will be shorter. For light vapors, it may last longer. With proper care any atomizer can last a long time. If you’re going to switch to electronic cigarettes, you have to budget buying new atomizers to replace your expired atomizers.

+ What is a Tawa atomizer?
The Tawa atomizer was designed as a low cost option for vapors and as a temporary replacement atomizer in electronic cigarette kits. For some, the cost of replacing an atomizer can be expensive. For these vapors, we created a low cost option. It is very similar to the normal atomizer except it doesn’t have a warranty. You have one day to test it and make sure it works. We also place a Tawa atomizer into our electronic cigarette kits as a way to assist vapors when their normal atomizers fail. They can use the Tawa atomizer as a temporary replacement while waiting for another atomizer to arrive. There is no difference as far as functions, features, materials or design.
 
+ What is the difference between the Low Resistance and Normal Atomizers?

The difference between the normal and Low Resistance atomizers is the temperature. The LR atomizers reach a hotter temp a lot faster then the normal atomizers and this results in more vapor and throat hit, but the flavor is not as clean. The LR atomizers also use more power so they require more frequent charging, but it is not a big difference. Our LR atomizers have proven to be just as durable as the normal atomizers as well.


 

Atomizer Cleaning

+ How do I clean my eGo-C Atomizer?
  1. Remove the atomizer from the cone/base and battery.
  2. Using a bowl / cup of very Hot but not boiling water, Rinse the atomizer thoroughly for approximately 2-3 min. It is recommended that you grip the atomizer using tweezers or pliers during this process to avoid burning your fingers in the water.
  3. Blow out all the water from the atomizer and repeat steps 2 and 3 twice more.
  4. Allow your atomizer to dry out completely before reuse. Usually 1 day of dry time is sufficient.
+ How do I clean my elips Atomizer?
  1. Remove the atomizer from the battery.
  2. Using a bowl / cup of very Hot but not boiling water, Rinse the atomizer thoroughly for approximately 2-3 min. It is recommended that you grip the atomizer using tweezers or pliers during this process to avoid burning your fingers in the water.
  3. Blow out all the water from the atomizer and repeat steps 2 and 3 twice more.
  4. Allow your atomizer to dry out completely before reuse. Usually 1 day of dry time is sufficient.
+ Can I clean the atomizer coil directly?
Yes. It is easy to damage the coil though so this is only recommended if you are trying to save an otherwise unusable atomizer. The spike can be removed using a small tool such as a flathead jewelery screwdriver. Using the screwdriver as a lever, gently work the spike section lose. It is helpful to move back and forth between the two air vents lifting the spike out in small increments. Once the spike is removed you can use a pick or cloth as you feel is necessary to clean the coil. Keep in mind that any oils, threads, or chemicals left on the coil will burn when it is used. We recommend hot water and delicate cleaning with tools that do not leave residue or debris. Once you have cleaned the coil, dry and reassemble the atomizer. Be aware of the wick position; it should be just above the coil but not touching. Don’t forget to prime the atomizer with eLiquid before you use it again to prevent burning. This is a little bit advanced cleaning with small pieces and tools so please only do this if you are confident that you can do it safely.


 faq4atty.pngfaq5atty.png